Dealing with end-users or simply beginners is not always a pleasant and easy experience for tech jerks. I personally sometimes get irritated when I have to explain for a thousandth time a simple concept I have already clarified in layman's terms a day or two ago. While I was working as Technical Support and I dealt with users all the time, one of the intricacies of helping people over the phone or via e-mail was the lack of picture – if only I could show them what I wanted, or see what was on their screen, then it would have been much easier to find the problem and solve it.

Everybody has some small programs that can hardly do without. Well, in my case the programs are not exactly a few good ones but a whole lotta of them and one of the really beloved ones is XnView. I have tried many image browsers over the years and the other two I used for some time were Irfan View and ACDSee but after I was recommended XnView, I almost forgot about the rest.